Right of withdrawal
Remission right on delivery of products
You have a return period of 14 days to return the product without giving any reason, starting on the day of receipt of the product.
The product can only be returned unused and, if possible, in its original packaging. For returning the order, the return costs are at your expense. We will credit the amount within 14 days.
The entrepreneur shall reimburse all payments made by the consumer, including any delivery costs charged by the entrepreneur for the returned product, immediately but within 14 days following the day on which the consumer notifies him of the withdrawal. Unless the Entrepreneur offers to collect the product himself, he may wait until he has received the product or until the Consumer demonstrates that he has returned the product, whichever time is earlier. The trader shall use the same means of payment that the consumer has used for the refund unless the consumer agrees to another method. The refund is free of charge for the consumer.
Exclusion of the right of withdrawal
- The trader may exclude the consumer's right of withdrawal insofar as provided for in paragraph 2. .
- Exclusion of the right of withdrawal is only possible for products:
a. which cannot be returned due to their nature (e.g. food products);
b. which are no longer in their original (offered) condition, e.g. due to broken seals;
c. which can spoil or age quickly;
d. whose price is subject to fluctuations on the financial market over which the entrepreneur has no influence;